| packing: | 1pc/opp bag,50pcs/inner box,500pcs/ctn; If you need other special package,pls contact us. |
| shipping: | by sea, by freight, by rail, by express,etc. |
* Sampling time for pens in stock without logo: 3 days
* Sampling time for pens in stock with customized logo: 7 days
* Other specific issues can be negotiated
1. Q: How can I obtain samples?
A: Please send the Item Number or a picture of the product to our E-mail. We will check the details and respond promptly.
2. Q: Are free samples available?
A: We provide existing samples at no charge, but the freight costs will be borne by you.
For customized samples, a sample fee will be charged. However, we will refund the sample fee if the order quantity is substantial and once the order is confirmed.
3. Q: What is your Minimum Order Quantity (MOQ)?
A: The MOQ varies by item. Generally, it is 5,000 pieces for metal pens and 10,000 pieces for plastic pens.
4. Q: What are your payment terms?
A: Our standard payment terms are T/T: 30% deposit in advance, and 70% balance against the copy of B/L if shipped by sea.Other specific issues can be negotiated.
5. Q: Do you hold any certifications?
A: Yes, we have obtained certifications like BSCI, EN71 for refills, MSDS, REACH, etc.
6. Q: What are your delivery terms?
A: We offer various delivery terms such as EXW, FOB, CFR, CIF, DDU, and can ship by air, sea, or rail.
7. Q: Which ports do you use for shipping?
A: Our closest ports are Ningbo and Shanghai. We can also ship from any other seaport or airport in China.
