ABOUT OUR COMPANY
Q1: Where is your company located?
A: We are based in China. Our company, JIANGSU JIECHUANG SCIENCE AND TECHNOLOGY CO., LTD., specializes in manufacturing high-quality instrumentation for industrial automation.
Q2: Can I visit your company for an inspection?
A: Yes, we welcome customers to visit our company for an inspection. Please contact us to schedule a
visit.
Q3: What are your main applications?
A: Our products are mainly used in industries such as petroleum and natural gas, power, petrochemical, pharmaceutical, mining, metallurgy and refining, and government projects.
PRODUCT INFORMATION
Q4: What are your main products?
A: Our main products include temperature instruments, pressure instruments, level instruments, material level instruments, flow instruments, and valves.
Q5: Do you provide customized solutions?
A: Yes, we offer tailored solutions to meet specific customer requirements. Please contact our sales team with your detailed specifications.
Q6: Do you provide product samples?
A: Yes, we provide samples for testing and evaluation. Please contact us for more details.
ORDERING AND PAYMENT
Q7: What payment methods do you accept?
A: We accept various payment methods including T/T (bank transfer), L/C (letter of credit), PayPal, and major credit cards.
SHIPPING AND DELIVERY
Q8: What are your shipping options?
A: We offer various shipping options including air, sea, and express delivery. We work with reputable logistics partners to ensure timely delivery.
Q9: How long does it take to process and ship an order?
A: Processing times vary depending on the product and order quantity. Generally, orders are processed within 7-15 business days. Shipping times depend on the chosen shipping method and destination.
Q10: Can I track my order?
A: Yes, you will receive a tracking number once your order has been shipped. You can use this number to track your shipment in real-time.
AFTER-SALES SUPPORT
Q11: What is your warranty policy?
A: Our products come with a standard warranty covering defects in materials and workmanship. The warranty period varies by product. Please refer to the product documentation for specific warranty details.
Q12: Do you provide technical support and training?
A: Yes, we offer comprehensive technical support and training for our products. Our team is available to
assist with installation, operation, and maintenance.
Q13: How do I contact customer service?
A: You can contact our customer service team via the contact details provided and we are available 24/7 to help you with any queries or issues you may have.
