| packing: | 1pcs/opp bag,200pcs/ctn; If you need other special package,pls contact us. |
| shipping: | by sea, by freight, by rail, by express,etc. |
* Sampling time for pen in stock without logo: Just 3 days
* Sampling time for pen in stock with customized logo: A quick 7 days
* Other specific issues can be negotiated
1. Q: How can I obtain samples?
A: Simply send the Item Number or a picture to our E-mail. We'll promptly check and reply to you.
2. Q: Do you offer free samples?
A: Yes, we offer existing samples for free, but the freight charges are your responsibility.
For customized samples, there will be a sample fee. For large orders, we refund the sample charge after the order is confirmed.
3. Q: What is your Minimum Order Quantity (MOQ)?
A: The MOQ varies by item. Typically, it's 5000 pcs for metal pens and 10,000 pcs for plastic pens.
4. Q: What are your payment terms?
A: Usually, we require T/T: 30% deposit in advance, with the remaining 70% balance due against the copy of the B/L for sea shipments.Other specific issues can be negotiated.
5. Q: Do you have any certifications?
A: Yes, we have certifications such as BSCI, EN71 for refills, MSDS, REACH, and more.
6. Q: What are your terms of delivery?
A: We offer a variety of terms including EXW, FOB, CFR, CIF, DDU. We can ship BY AIR, BY SEA, or BY RAIL.
7. Q: From which port will you ship the goods?
A: Our nearest ports are Ningbo and Shanghai, but we can ship from any seaport or airport in China.
