Q1: Which Express Companies can be choosed by clients?
A1: TNT, UPS, FedEX, DHL, EMS, ARAMEX, etc.
Q2: Can buyers decide the express company that wil be used?
A2: Yes. Buyers can choose the express company they prefer or cooperated with.
Q3: Can Buyers use their own couriers or shipping agents?
A3: Yes, buyers can use their own shipping agents.
Q4: Do I need to pay taxes when receive the samples?
A4: It depends on invoice value and the customs policy of the destination country. Generally taxes will occur.
Q5: Who take care of the TAXES?
A5: Seller takes care of the taxes occur in China. Taxes occur in destination country are on Buyers' expense.
Q1: How long is the warranty on this machine?
A1: 12 months, from the receipt of our products.
Q2: What if the products are broken when they are recieved?
A2: Please notify us within 24 hours of receipt of our products if they are broken. We send new products for clients to replace without sending broken ones back, providing not damaged by users.
Q3: What if the products have problem when used for a time?
A3: We have an independent after-sales team which is specially for overseas clients. After clients' requests are received, the team will help check the root of the problem and provide the solution after analysis. Within the warranty period, we will take care of the costs and shipping charges to send new spare parts for clients to replace. After the expiration of the warranty period, free technicial support is still available, clients take care of the shipping charges and costs of the spare parts.
Q4: Can I get a longer warranty?
A4: This can be discussed, depends on quantity and price.
