| packing: | 1pc/opp bag,50pcs/inner box,500pcs/ctn; If you need other special package,pls contact us. |
| shipping: | by sea, by freight, by rail, by express,etc. |
* Sampling time for pen in stock without logo: 3 days.
* Sampling time for pen in stock with customized logo: 7 days.
* Other specific issues can be negotiated.
1. Q: How can I obtain samples?
A: Simply send the Item Number or a picture to our E-mail. We will promptly check and respond to you.
2. Q: Can you provide free samples?
A: Yes, we offer existing samples for free, but the freight charges will be at your expense.
For customized samples, a sample fee will be charged. However, if your order quantity is substantial, we will refund the sample charge upon confirmation of the order.
3. Q: What is your Minimum Order Quantity (MOQ)?
A: The MOQ varies by item. Typically, it is 5000 pcs for metal pens and 10,000 pcs for plastic pens.
4. Q: What are your payment terms?
A: Generally, we accept T/T: 30% deposit in advance, with the remaining 70% balance payable against the copy of B/L if shipped by sea.Other specific issues can be negotiated.
5. Q: Do you have any certifications?
A: Yes, we have BSCI, EN71 for refills, MSDS, REACH, and various others.
6. Q: What are your terms of delivery?
A: We offer EXW, FOB, CFR, CIF, DDU, and can ship BY AIR, BY SEA, or BY RAIL.
7. Q: Which port will you use for shipping?
A: Our nearest ports are Ningbo & Shanghai. However, we can deliver from any seaport or airport in China.
