Q: What's your MOQ and delivery?
A: Our MOQ is 1 set machine.
Q: How about the lead time?
A: It depends on the machine types and models. For example, it will take around 1-2 weeks for welding, cleaning, and marking machines; while it may need 35-50 days for cutting machines.
Q: This is the first time I have used this machine, is it easy to operate?
A: Don't worry, we will provide customers with videos of using guidance and English user manuals.
If you still have doubts, our customer service team can connect you with our engineer who is available 24/7.
You can reach out to them through WeChat, WhatsApp, Skype, mobile phone, or email to discuss and resolve any issues you may have on time.
Q: Do you provide after-sales service and warranty?
A: Certainly, We ensure a prompt online response within two hours to provide warranty services.
We also provide customers with comprehensive manuals for reference.
If any issues persist, you can return the faulty components to us for repair.
