| packing: | 1pc/opp bag,50pcs/inner box,500pcs/ctn; If you need other special package,pls contact us. |
| shipping: | by sea, by freight, by rail, by express,etc. |
* Sampling time for pen in stock without logo: 3 days
* Sampling time for pen in stock with customized logo: 7 days
* Other specific issues can be negotiated.
1. Q: How can I get samples?
A: Simply send the Item Number or a picture of the product to our E-mail. We will promptly check and respond to your request.
2. Q: Can you provide a free sample?
A: We offer existing samples at no charge, but the freight cost will be borne by you.
If you require a customized sample, there will be a sample fee. For large quantity orders, the sample fee will be refunded after the order is confirmed.
3. Q: What is your Minimum Order Quantity (MOQ)?
A: The MOQ varies for different items. Generally, it is 5000 pcs for metal pens and 10,000 pcs for plastic pens.
4. Q: What are the payment terms?
A: Typically, T/T: 30% deposit in advance, with the remaining 70% balance payable upon receipt of the copy of B/L if shipping by sea. Other specific issues can be negotiated.
5. Q: Do you have any certifications?
A: Yes, we hold certifications including BSCI, EN71 for refills, MSDS, REACH, and more.
6. Q: What are your terms of delivery?
A: We offer various terms including EXW, FOB, CFR, CIF, DDU, and can ship by AIR, SEA, or RAIL.
7. Q: Which port will you ship the goods from?
A: Our nearest ports are Ningbo and Shanghai. We can ship from any seaport or airport in China.
